say what happened.
this is the whole support department. type into it like a chat, underneath, it opens a ticket with a state and a queue position, which is the part a chat window normally throws away the moment you close the tab.
There is exactly one inaff address, support@inaff.app, and it is for serious matters: something a ticket here has not solved, a data request, a legal complaint, or formal legal notice. Everything else starts here. If you find any other address claiming to be inaff support, it is not us, report it here.
An inbox has no queue and no state, so “has anyone answered this” becomes a question nobody can answer, including us. And writing to a support address from your real email attaches your real email to a support case about a friendship app, forever, in a system neither of us controls. The two codes exist so you can have a support case without having an identity.
- the ticket text you typed
- the category the router assigned
- your account id, if you were signed in
Not your messages, not your matches, not your photos and not your location. A support agent here has less access to your account than you do.
four states.
you type
no subject line, no category dropdown, no priority radio. a box and a cursor, because that is the only support form people finish.
gemini reads it first
it answers from a fixed policy sheet and is not allowed to go past it. no guessing, no inventing a rule, no promising an outcome.
technical goes to a person
bugs, payments, bans, appeals, safety, legal, and anything the router is unsure about. escalation is the default on every ambiguity.
you come back with two codes
an 8-digit login code says which ticket. a 6-digit passcode says it is you. no account required and no email collected.
WE CANNOT RECOVER YOUR CODES
the login code is stored; the passcode is stored only as a salted hash, which means a copy of our database does not let the holder read your ticket, and it also means nobody here can read it back to you. that trade is the entire reason you can appeal a ban on this page without telling us who you are. if you lose them, open a new ticket and say what happened.
THERE IS ONE EMAIL ADDRESS AND THIS IS NOT IT
support@inaff.app is for serious matters: a problem a ticket here has not solved (you paid and did not get what you paid for, say), a request to delete your data or any other data request, a legal complaint, and formal legal notice, including the notice you have to serve before starting proceedings. a person reads it and nothing automated is allowed near it. formal legal notice goes straight there. for everything else, start in the box above: a ticket arrives with its case file, so it is usually the faster route.
anything about actually using inaff goes in the box above. sent to the address, it does not get answered there, it gets routed back to here, and that costs you a day.
one rule comes with it, and it lives in clause 8 of the guidelines rather than being invented for email: prank, automated, bulk, repeated or threatening mail is misuse of a contact channel and is enforced like any other misuse, with the rule named and an appeal that works on a banned device. being wrong, being annoyed with us, or asking a second time is not misuse. and nothing we do to anybody removes their ability to make a data request, report somebody's safety, or serve a notice.